Refund Policy
Cryptocurrency payments are non-reversible on-chain. This policy explains the narrow set of cases where we extend plans, swap products, or refund in alternative form.
01Default: no refunds
All sales are final once a license is issued. The on-chain nature of our payments means we cannot pull funds back from your wallet. Make sure you want the product before paying.
02Service-side faults — eligible for remedy
If our server is unreachable for more than 24 continuous hours, your HWID binding provably fails due to our bug, or the signed payload fails signature verification on an untampered client, open a Discord ticket. We will extend your plan by at least the lost time or swap you to another active product of equal value.
03Not eligible for refund
- Account restrictions imposed by a third-party platform or publisher. - Changing hardware without using the HWID reset. - Buying the wrong product by mistake after confirmation. - Any violation of our Terms or Acceptable Use. - Dissatisfaction with features you could read about on the product page.
04Request window
Open your ticket within 72 hours of the fault being observed. Include your username, order id or key tail, and clear evidence (screenshots, logs, timestamps).
05How remedies are issued
In priority order: (1) extend the current plan, (2) swap to another product of equal retail price, (3) credit toward a future order. Cash refunds are not possible for crypto payments.
06Chargebacks
Attempting a reversal on a fiat on-ramp or filing a fraud claim after receiving a working license is a Terms violation and will result in permanent ban across all our products.